FAQs
1. What types of products do you offer?
We offer a curated selection of skincare, haircare, and wellness products — including daily essentials, clean beauty staples, and global brands from Korea, Japan, and beyond. Our collection includes moisturizers, serums, shampoos, conditioners, body care, and more.
2. Are your products authentic?
Yes. All products sold at The Boring Mart are 100% authentic and sourced directly from authorized distributors or the brands themselves. We never sell replicas or grey market items.
3. Do you accommodate sensitive skin or specific concerns?
Absolutely. We carry products for a range of skin and hair concerns, including options for sensitive skin, acne-prone skin, dry scalps, and more. You can browse collections like "Fragrance-Free," "Glow Boosters," or "Scalp Care" to find what fits your needs.
4. How can I place an order?
Simply browse our online store, add your items to the cart, and complete checkout using any major credit card or PayPal. The process is secure and designed for a quick and easy experience.
5. What are your shipping options and delivery times?
We ship across Canada and the U.S. mainland. Orders are processed within 1–3 business days. Shipping time varies by location and method, and tracking information is provided after dispatch. See our Shipping Policy for full details.
6. How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use it to follow your package's progress either on our site or the carrier’s tracking page.
7. What is your return and refund policy?
We accept returns on eligible non-personal care items within 15 days of delivery. For full details, please visit our Return Policy.
8. Do you offer bulk or wholesale orders?
At this time, we do not offer wholesale. For bulk gifting or team care packages, feel free to contact us — we’d be happy to help with custom sets or larger quantities of individual items.
9. Are your products fresh?
Yes. All products are stored in a controlled environment in Toronto and shipped with proper care to ensure freshness and quality. We check expiry dates and batch information regularly.
10. Do you have a physical store?
We do not have a retail storefront. Our warehouse is located in Toronto, Canada, but it is not open to the public. We operate exclusively online to offer fast shipping, better pricing, and a wider selection of products to customers across Canada and the U.S.